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Secure Online Ordering
Welcome to Politics & Prose, virtually!Online shopping is fast and easy with www.politics-prose.com!
Place items in your shopping cart and proceed to checkout through our simple order form. When you place your first order, select "Save Billing Information" for 1-Click Shopping, making purchases even faster and easier in the future.
Politics & Prose Members receive the same discounts online that they would when shopping in the store - 20% off our hardcover bestseller list, 20% off event books during the month we host the author, and 15-20% discounts during our four yearly storewide member sales. (You can even pre-purchase event books for the author to personalize for you!) Simply note your member status in the comments box when you check out. If you wish to enroll as a Politics & Prose Member, click here.
We accept Visa, Mastercard, Discover, American Express, and Politics & Prose Gift Cards for online payments. We guarantee that every transaction you make with us is absolutely safe. Once we receive your credit card information, it is NOT accessible from the Internet.
Politics & Prose uses Authorize.Net, a leading payment gateway since 1996, which provides the latest technology to keep your credit card information safely encrypted on a secure server; and we are registered with the Authorize.Net Verified Merchant Seal program. The Authorize.Net Payment Gateway adheres to strict industry standards for payment processing, including:
* 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
* Industry leading encryption hardware and software methods and security protocols to protect customer information.
* Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
You may choose to pick up your purchases at the store to avoid shipping charges; or have them shipped to your home or business. Shipped orders typically arrive within 1-3 business days. Our online ordering department will email you to confirm receipt of your order and inform you when your purchase is completed and your shipment is on its way.
If you have any special handling needs, let us know in the comments field. We are happy to enclose a message and gift wrap for free! We always pack books very carefully in sturdy boxes.
For our local customers, shipping saves you the step of coming into the store or hauling gifts to the post office. For our national and international fans, we provide a distinctive selection and the assurance of signed books from our top-of-the-line author events.
How we ship
We primarily use two carriers domestically: FedEx (Home and Ground) and UPS. We use FedEx Home (or FedEx Ground to work addresses) for packages requiring handling by our store (gift wrapping, signed books, etc.) Books sent directly from a supplier's warehouse are sent UPS. We will also use Priority Mail for small (12"x9"x1") packages, PO Boxes, APOs, and specific customer requests.
We gladly ship worldwide. International shipments are shipped Priority Mail International, when available. We will email the generated Customs Number to the customer upon request. If you experience difficulty obtaining an international shipping quote, please email us at firstname.lastname@example.org or call the store at 202-364-1919 or 1-800-722-0790.
For shipments requiring special handling in the store, including obtaining signed copies, gift wrapping, etc., Politics & Prose's online shipping calculator produces a rough estimate on a base rate of $9.25 per shipment and adds $1 for each additional item. Because our computers are not linked with FedEx, UPS, or USPS databases the estimates are inaccurate and must be adjusted, usually in your favor.
Most often we are able to reduce the rate before shipping to bring your cost in line with actual charges. In reality, our base rate is $5.75 for a single hardcover within the United States, with increases based on weight and dimensions of the package. In the rare event, that a shipment requires extra postage, we will notify you for approval. If you are interested in media mail rates, or require expedited shipping such as overnight delivery, please indicate this in the comments box. Note that, depending on the size and weight of the order, surcharges for expedited service could become substantial. For exact shipping rates, please call or email.
Our return policy is simple, similar to returns at our store. Please note that we can process returns and refunds only for items purchased from us. You may return or exchange any book in its original condition - or any unopened music CD - within 30 days of receiving of your order. With your dated receipt, you may choose to receive a refund in the form of original payment. Without a receipt, a return may be approved for store credit or exchange on items in new condition which we can clearly determine that we have sold in the last 30 days. Special orders for items that not usually carried and costing $50 or more may not be returned. Returns are subject to management discretion.
We are committed to making the online shopping experience as pleasant as the experience of shopping in our store. We can even handle online special requests. Email us at email@example.com. Our staff will be happy to answer your questions and help with book suggestions. We will always give you the best customer service possible, the same service that our in-store customers enjoy.
If you are wary (or weary) of the virtual world, call the store during business hours at 202-364-1919 or 1-800-722-0790, and we will be happy to assist you!
All titles are subject to availability. Prices may be subject to change. Please call 202-364-1919 to confirm.
PLEASE BE ADVISED: The displayed in-store availability is maintained as accurately as possible. Inventory changes are uploaded every 24 hours. They do NOT happen in real time. Below is a brief explanation of our terminology:
"Availability: On Our Shelves Now" - indicates that the item was on the store shelves and in our inventory the last time inventory was uploaded to the online system. Please call us to confirm before relying on this information.
"Availability: Usually Ships in 1-5 days" - indicates that this item should be readily available to ship directly to you or to order for in store pickup. This also means that the item was NOT in the store during the last inventory upload.
"Availability: Coming Soon - Available for Pre-Order Now" - indicates that we can pre-order this book for you. If you order it now, we will notify you - or ship it to you - when we receive our shipment from the publisher. We will let you know if there will be a delay in publication.
"Availability: Special Order - Subject to Availability" This title may not be currently available from the publisher. This status is displayed for older titles that may not be in print, or are in between print runs; it is also displayed for new titles that will not be released for a month or more. We will attempt to order the book for you and notify you of your order status.
"Availability: Out of Print" - indicates that Politics & Prose cannot obtain this book. We encourage you to try a local used book dealer, such as Second Story Books, Riverby Books, or Idle Time Books, or a used book consolidator, such as alibris.com.
Some Special Order titles are non-returnable and require pre-payment. We will let you know if these terms apply.